Shipping Information

UK

RM 1st Class Untracked

1-2 working days

Untracked service, signature required, can take up to 10 working days after the due date

DPD Tracked

Next day

Tracked and signed for service

FedEx Tracked

Next day

Tracked and signed for service

Rest of World

RM Airmail (ROW) Untracked

5-7 working days

Untracked service can take up to 40 days after the due date

RM Airmail (ROW) Tracked

5-7 working days

Tracked service, no signature, not tracked through customs, can take up to 40 days after the due date

RM Airmail (ROW) Untracked and Signed

5-7 working days

Untracked service but signature required can take up to 40 days after the due date

RM Airmail (ROW) Tracked and Signed

5-7 working days

Tracked service and signature required, not tracked through customs, can take up to 40 days after the due date

FedEx Priority Tracked

Next day

Tracked and signed for service with visibility through customs. Typically next business day to the U.S, Canada, Mexico and the Caribbean, can take up to 5 days for some areas

FedEx Economy Tracked

7-10 working days

Tracked and signed for service with visibility through customs

Delivery

While we endeavour to ship all orders placed before 1 pm on the same day, we cannot guarantee this, especially during promotional periods. Orders received after this time will be shipped the next working day and may display as 'ready' until this time.
Unfortunately, we are unable to part-ship orders due to not being able to accept multiple payments for shipping methods. This includes out of stock items so please order these separately to dispatch your order or contact our support for more information.
You will receive an email once your order has been dispatched, if you’ve selected a tracked service then this email will also include your tracking information.

Missing items

If there are items missing from your order we ask that you contact us within 30 days of receiving your package. We'll do all we can to get the missing items to you as quickly as possible. If your Royal Mail parcel hasn't arrived after 40 working days then please let us know!

Import tax and duty

Please note, you are placing an order with a UK company which is being fulfilled from the UK. If your order is being shipped outside of the UK you may be liable to pay tax and/or import duty when the shipment passes through customs in the country of delivery. Often, shipments we send out are below the taxable threshold and there will be nothing to pay. However, please note that this tax-free threshold, and the rate that will be paid on high-value shipments, varies from country to country. Please check with your local authorities for more information.