Returns Policy


We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, and otherwise in a condition enabling us to sell the product as new;


If the item returned is in re-saleable condition we will issue either a refund or an exchange of the product.

If the product is returned for being faulty, E3D Online will review the condition of the product upon return. if the product is found to be faulty, E3D Online will cover all postage costs and replace or refund the item.

Returns procedure

Contact must be made to E3D Online no later than within 30-days after receipt of the product.

Once E3D Online have been informed of the return it is your responsibility to return the item using a tracked shipping service. A tracking number must be provided to E3D Online no later than 7 days after the return has been accepted. E3D Online will not accept liability for any items lost in shipping.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product);

(a) we will not refund or exchange the product

(b) we may retain the returned product until you pay any additional amount we may charge for redelivery of the returned product.

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